The Island Club App - Terms & Conditions

1. These terms and conditions apply to the use of an active The Island Club account (“Membership”) using The Island Club app.


2. The promoter of The Island Club Scheme is the Island Quarter, Nottingham, NG2 3JL


3. An active The Island Club account is defined as a registered membership which is also visible on our bookings and reservations system and as such will have a full and viewable transactional history when used. It is the responsibility of any person registering an account to establish that the account is active which they may check by signing into The Island Club app or by contacting The Island Club Help Desk.


4. Accounts which are not active are not entitled to any points, rewards, or other benefits of membership. Potential points earned before an account is active are forfeit.


5. A holder of an active The Island Club account is hereafter referred to as a “Member”.


6. Membership is only available to persons aged 18 and over.


7. It is strictly prohibited for a person to have more than one membership. In the case of a person holding multiple memberships all those memberships may be deleted along with any associated points and rewards.


8. It is strictly prohibited for a membership to be used by anybody other than the member. In the case of misuse all memberships of persons involved may be deleted along with any associated points and rewards, this may also include a ban from visiting any restaurant operated by Individual Restaurants.


9. Members must ‘opt in’ to marketing emails to receive exclusive offers, and maximise the benefit from joining the Island Club scheme.


10. The Island Club loyalty scheme is operated by individual restaurants under which members accumulate points and rewards when they visit “Binks Yard” or “Cleaver & Wake using their membership at the time of the visit.


11. A membership is not a store card or a credit card, it is the way in which The Island Quarter shows appreciation of a member’s loyalty by rewarding them every time they visit Binks Yard or Cleaver & Wake. As such, points have no monetary value and cannot be exchanged for cash or credit.


12. The Island Quarter practise a ‘no unnecessary plastic policy’ and therefore physical loyalty cards are not issued to members. To become a member, The Island Club app must be downloaded from the Apple Store or Google Play.


13. The Island Quarter shall not be liable for any unauthorised use of any membership.


14. Memberships must be present to earn or redeem rewards and points. Memberships must be presented at the time of requesting the bill and the redemption or earning of points are not valid in conjunction with any other promotion.


15. A total of 5 points will be earned per £1 spent in Binks Yard or Cleaver & Wake.


16. Points may take up to 24 hours to be credited after a visit to a participating restaurant.


17. Points may only be earned on purchases of food & drink to be consumed within participating restaurants equal to the item total on the bill. Points are not earned on service paid, gift card purchases or other non-food & drink items.


18. Although points cannot be earned on a gift card purchase, they can be earned when the bill has been paid in part or full by using a gift card.


19. Additional points will not be earned in respect of any bill paid for in part or in full with The Island Club points. This means that points may either be redeemed or collected against a bill but not both.


20. A membership is personal to the member and points may not be transferred to or from one membership to another.


21. The points from any given bill may only be collected by a single membership. The full total of points may not be given to more than one membership, and neither may the total be split and shared.


22. Points must be earned at the time of visit to a participating restaurant by a member presenting their membership. If a member wishes to request that points be added retrospectively then this request must be made no more than 6 weeks after the visit.


23. All points will expire if a membership has not been used to collect or redeem points in any 12-month period.


24. Only eligible participants may enter prize draws. The Island Quarter reserves the right to declare null and void any prize won by a member who does not meet the eligibility criteria.


25. There are numerous membership tiers of The Island Club scheme. Members can move between most tiers depending upon their spending and usage.


26. Each restaurant has the right to withdraw, cancel or change the terms of The Island Club scheme at any time.