Privacy policy
1. Introduction
The Island Quarter development team is committed to protecting the privacy of those with whom we interact with, and recognises the need to respect information that is disclosed to us.
This policy explains how we collect your personal data, how long we hold this information for, and what rights and options you have in this respect.
This policy applies to all personal data collected by us when you visit The Island Quarter website (www.theislandquarter.com) ("Our Site").
We will treat all personal data we hold on you in accordance with current UK Data Protection legislation (including the UK General Data Protection Regulation or UK GDPR).
2. Who we are
The Island Quarter development is being developed by The Conygar Investment Company PLC, an AIM quoted property investment and development group registered in England under company number 04907617 with registered address 1 Duchess Street, Duchess Street, London, W1W 6AN ("Conygar").
Throughout this policy, references to "we", "our" or "us" means Conygar.
For the purposes of the UK GDPR, we are regarded to be an independent controller of your personal data. This means that we are responsible for deciding how and why your personal data is used.
Our Site is owned by us but operated by Cartwright PR Limited, a limited company registered in England under company number 06855745, whose registered address is 14 Park Row, Nottingham, Nottinghamshire, NG1 6GR as processor on behalf of Conygar.
3. How to contact us
If you have any questions about this policy or the information we hold about you, please send us an email to info@theislandquarter.com.
4. What is the purpose of The Island Quarter website
Our Site allows you to:
- Find out information about The Island Quarter development including the Canal Turn Development.
- Sign up to our marketing database to receive email updates about The Island Quarter development and The Canal Turn development including information and news about:
- student and residential accommodation;
- jobs in construction and hospitality; and
- restaurants and bars on offer in the Canal Turn development.
- Answer any queries you might have in relation to the developments.
5. What and how is personal information collected?
We collect your personal data in a number of different ways, depending on how you interact with us.
We may collect your personal data direct from you, for example when you:
- interact with us directly through our website; or
- correspond with us electronically (either by email or via the digital social media platforms we operate on in support of Our Site) or via post.
We may collect the following types of personal data about you:
- Your contacts details (e.g. your name, email address, phone number (optional) and address);
- Your preferences as to whether you wish to receive marketing from us and the type of marketing you wish to receive;
- Your online behaviour (e.g. whether you have followed or liked us using your social media presence);
- Technical Data including: Internet Protocol (IP) address, Browser type and version, Time zone setting, Browser plug-in types and versions, Operating system and platform, Location data, Traffic data and Weblogs;
It is not necessary for us to collect any special category data (that is any personal data which reveals information about your health, sexual orientation/sex life, political or philosophical opinions, religious beliefs, genetic or biometric data, trade union membership or marital status) or criminal records/criminal history.
6. Use of cookies
‘Cookies’ are small data files which are placed on your computer or device when you use Our Site. We use cookies on Our Site. We do this for the following purposes:
- To ensure that Our Site functions properly;
- To allow us to improve the performance and functionality of Our Site;
- For system administration;
- To report and analyse statistical information about users' browsing actions and patterns.
We may monitor and collect details of your visits to Our Site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access. We may collect information about your computer, including where available: your IP address, operating system and browser type. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
For further information on our use of cookies, please see our Cookie Policy. If you want more information on how to turn off the cookie function, please visit the Manage cookies link at the bottom of each page.
7. Why we use your personal data and what legal basis do we have for processing your personal data in this way?
As controller we must establish a lawful basis for any processing we undertake. We process your personal data on the basis of the following legal grounds:
- Consent: where you have given us specific and informed consent for the processing. Please note that you can withdraw your consent at any time by contacting us.
- Legitimate interests: Processing your data is also legal if it is based on our ‘legitimate interests’. To do so, we have considered the impact on your interests and rights, and have placed appropriate safeguards to ensure that the intrusion on your privacy is reduced as much as possible. Please note that you have the right to object to the processing of your personal data where legitimate interests is engaged.
The table below details why we process your personal data and describes the legal ground for processing this information:
| Reason for processing | Legal basis |
|---|---|
|
For marketing When you sign up for communications with us regarding updates on The Island Quarter and/or Canal Turn developments, we use your personal data to help us decide which content or services may be of interest to you. |
Consent (obtained when you have read and signed the consent box to register your interest to hear information about The Island Quarter and/or Canal Turn developments). You may opt out from receiving direct marketing at any time by [unsubscribing from our email communications or by sending us an email with the words "Opt Out" in the subject header. |
|
For Market Research We may collect your personal data if you “follow”, “like” or otherwise link your social media accounts to a campaign via a third-party website. This would include our market research on your opinions, and may include us using your personal information in the design of our marketing and campaigns on social media. Technical Data is collected by us through our use of cookies on Our Site. Please see the heading 'Use of Cookies' below for more information. |
Legitimate interests |
|
For Administrative purposes For example we use your personal data for administration so that we have a record of your relationship with us. |
Legitimate interests |
| To exercise our legal rights and receive legal advice | Legitimate interests |
8. How is data stored?
Your personal data will be treated confidentially. Authorised members of our team can access the data, which is protected by password access. We use technical and organisational measures to safeguard your information and put in place appropriate measures to prevent personal data from being accidentally lost, used, accessed in an unauthorised way, altered or disclosed. For example, our web server is password protected to protect from external threats. We limit access to your personal data to only those people who need access to the data (which is also password protection).
Whilst we use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the Internet. If you have any particular concerns about your information, please contact us (see 'How you can contact us' above).
9. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. In practice, we will retain your personal data for the longer of: 6 years or for the purposes of satisfying any legal, accounting, or reporting requirements and/or where we are required to assert or defend against legal claims until the end of the relevant retention period or until the claims in question have been settled.
We review annually what we hold, and always consider if we still need the personal data, factoring in if it is sensitive, at risk of harm from unauthorised use or disclosure, and the processing purposes.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you as we would no longer be identifying you in the processing.
Upon expiry of the applicable retention period we will securely destroy your personal data in accordance with applicable laws and regulations.
10. Who do we share your personal data with?
If you sign up to our database to confirm your interest to receive email updates on The Island Quarter development and/or The Canal Turn development, we will share your personal data with our third party processors: Cartwright PR Limited which is, for example, responsible for the day-to-day administration of our Site and MailChimp which helps us to securely distribute newsletters which you may be interested to receive to your email address.
Please contact us if you would like to know more (see heading "How to contact us" above).
11. Transfers of your personal data outside of the UK and the European Economic Area
As described above, we have appointed MailChimp to help us to send you newsletters and information that may be of interest to you. By using MailChimp we need to transfer your personal data to the United States.
All transfers of your personal data will be subject to a European Commission approved contract that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach or to any other similar approved mechanisms.
Should you require further information regarding these contracts please do not hesitate to contact us.
12. Your rights in relation to personal data
As a data subject, you have the following rights under the UK GDPR:
- the right of access to personal data relating to you - There are exceptions to this right, so that access may be denied if, for example, making the information available to you would reveal personal data about another person, or if we are legally prevented from disclosing such information. You are entitled to see the personal data held about you. If you wish to do this, please contact us using the contact details provided below.
- the right to correct any mistakes in your information
- the right to ask us to stop contacting you with direct marketing – if you would like us to stop sending you direct marketing/email communications, please email us with the subject line "Opt Out". You can also click on the ‘unsubscribe’ button at the bottom of the email newsletter.
- the right to restrict or prevent your personal data being processed
- the right to have your personal data ported to another data controller
- the right to erasure – you have the right to ask us to erase your personal data when the personal data is no longer necessary for the purposes for which it was collected or when (for example) your personal data has been unlawfully processed
- the right to withdraw consent – where consent has been relied on to process your personal data
If you have any questions regarding how to exercise your rights, please contact us (see ‘How can you contact us’ above). We will respond to any rights that you exercise within a month of receiving your request, unless the request is particularly complex, in which case we will respond within three months.
13. What will happen if your rights are breached?
If you do not think that we have processed your data in accordance with this policy - you should let us know as soon as possible (see 'How you can contact us' above).
Similarly, you may complain to the Information Commissioner's Office. Information about how to do this is available on its website at https://ico.org.uk.
You may be entitled to compensation for damage caused by contravention of the Data Protection Laws.
This Privacy Policy is reviewed and updated from time to time. Do check this page periodically in order to review the latest version. We welcome your questions regarding privacy.
Please contact us anytime via info@theislandquarter.com.
The Island Club Loyalty App Privacy Policy
1. Introduction
The Island Quarter development team, the team behind The Island Club App (the "App") is committed to protecting the privacy of our App users, and recognises the need to respect information that is disclosed to us.
We need certain information from you so that you can receive all of the great Island Club benefits via the App and this policy applies to all personal data collected by us when you register and use the App. We want to let you know how we use this information about you and what rights and options you have in respect of your personal data.
We will treat all personal data we hold on you in accordance with current UK Data Protection legislation (including the UK General Data Protection Regulation, or "UK GDPR"). We don't actively promote this App to individuals outside of the UK.
This App is not intended for use by minors under the age of 18 and, in providing your date of birth when registering for this App, you have confirmed that you are over the age of 18.
2. Who we are
The Island Quarter ("TIQ") development is being developed by The Conygar Investment Company PLC, an AIM quoted property investment and development group registered in England under company number 04907617 with registered address 1 Duchess Street, Duchess Street, London, W1W 6AN ("Conygar").
Throughout this policy, references to "we", "our" or "us" means Conygar.
For the purposes of the UK GDPR, we are regarded to be an independent controller of your personal data. This means that we are responsible for deciding how and why your personal data is used.
This App is owned by us but has been developed by and will be managed, in part, by TheLoyaltyCo.app Ltd ('TLC'), a limited company registered in England under company number 12732664, whose registered address is St. John's House, Queen Street, Manchester, M2 5JB. TLC will process your personal data on our behalf as our data processor.
3. How to contact us
If you have any questions about this policy or the information we hold about you, please use the "Contact Us" button in the App or, alternatively, send us an email to helpdesk@theislandquarter.com.
4. The Island Club App
This App allows you to:
- Find out what's going on across the Island Quarter (whether that's related to food, drink or entertainment);
- Access exclusive offers only available to you via the App;
- Earn rewards and redeem points to be used across The Island Quarter;
- Make reservations at The Island Quarter bars and restaurants;
- Submit and pay for orders for drinks and food from the comfort of your table at participating bars and restaurants across The Island Quarter with our 'Order At Table' functionality;
- Book and pay for exclusive events and classes being hosted at The Island Quarter; and
- Go paperless with digital receipts from participating bars and restaurants across The Island Quarter that are stored in the App.
5. What and how is personal information collected?
Through your use of the App, we will collect your personal data in a number of different ways, depending on your in-App activity. For example, we collect different information about you when you decide to 'Order At Table' than we do if you're accessing your exclusive rewards.
When you first register to use the App we will collect your:
- First and last name;
- Email address;
- Phone number;
- Birthday; and
- Password.
When you're using the App we will collect your:
- Reservation details (date and venue);
- Loyalty points (balance and value of your points, as well as details of where your points were earned);
- Binks Coffee Club stamps;
- Information that you include in the contact form in the 'Contact Us' button available on the App (including any pictures of your receipts);
- QR code linked to your specific Reward Wallet; and
- Payment details (including payment card details if you've paid via card for 'Order At Table' services and value of your points if you've used your Reward points for payment/part-payment).
We do not need to process any information which would be considered to be 'special category data' (that is any information which, for example, reveals your ethnic or racial origin, political affiliations or health data).
6. Minors
As stated above, in registering for this App, you have confirmed that you are over 18 years of age.
This App is not intended for minors under the age of 18. We do not knowingly solicit or collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal data without your consent, please contact us using the 'Contact Us' button and we will take steps to delete such personal data from the App.
7. Why we use your personal data and what legal basis do we have for processing your personal data in this way?
As controller, we always need a lawful basis for processing your personal data.
The table below details why we process your personal data and describes the legal ground for processing this information:
| Processing Activities | Legal basis |
|---|---|
|
Registering you as a user of the App |
Legitimate interests (to register you as a user of the App so that we can provide you with the App services) |
|
Responding to you when you get in touch via the App's 'Contact Us' button |
Legitimate interests (to respond to your feedback, complaint or enquiry) |
| Completing 'Order At Table' orders | Legitimate interests (ensuring that we provide you with the App services) |
|
Processing loyalty points and exclusive reward |
Legitimate interests (ensuring that we provide you with the App services) |
| Sharing feedback with venues across The Island Quarter | Legitimate interests (to respond to your feedback and provide customer service) |
| Sharing information with law enforcement or such other competent authority in order to comply with a legal obligation imposed on us or otherwise to exercise and/or defend our legal rights | To comply with a legal obligation or as part of our legitimate interests (to exercise/defend our legal rights) |
| To exercise our legal rights and receive legal advice | Legitimate interests |
Where we have relied on legitimate interests to justify processing your personal data, we have considered the impact on your interests and rights and have put in place appropriate safeguards to ensure that the intrusion on your privacy is reduced as much as possible.
8. How is data stored?
Your personal data will be treated confidentially. Authorised members of our team can access the data, which is protected by password access. We use technical and organisational measures to safeguard your information and put in place appropriate measures to prevent personal data from being accidentally lost, used, accessed in an unauthorised way, altered or disclosed.
Whilst we use all reasonable efforts to safeguard your personal data, you acknowledge that the use of any application via the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us.
9. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for and, if you've been inactive on the App for 24 months, we will delete your personal data. You can also request that your data is deleted at any time.
We review annually what we hold, and always consider if we still need the personal data, factoring in if it is sensitive, at risk of harm from unauthorised use or disclosure, and the processing purposes.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you as we would no longer be identifying you in the processing.
Upon expiry of the relevant retention period we will securely destroy your personal data in accordance with applicable laws and regulations.
10. Who do we share your personal data with?
As an App for use across The Island Quarter, we help connect you with our fantastic venues and bring you exclusive offers, which may involve sharing personal information with third parties such as bars and restaurants. In some cases, these third parties may collect personal information directly from you and share it with us.
We will also share your data with the data processors who help us manage the App, such as TLC, Airship, who provides us with cloud storage capability and our payment card processor, Dojo. They will only process your personal data on our instructions and subject to strict data security requirements.
11. Transfers of your personal data outside of the UK and the European Economic Area
We process all of your personal data within the UK and don't transfer any of it outside of the UK or EEA.
12. Your rights in relation to personal data
As a data subject, you have the following rights under the UK GDPR:
- the right of access to personal data relating to you - there are exceptions to this right, so that access may be denied if, for example, making the information available to you would reveal personal data about another person, or if we are legally prevented from disclosing such information. You are entitled to see the personal data held about you. If you wish to do this, please contact us using the contact details provided below;
- the right to correct any mistakes in your information;
- the right to ask us to stop contacting you with direct marketing, including push notifications;
- the right to restrict or prevent your personal data being processed;
- the right to have your personal data ported to another data controller;
- the right to erasure – you have the right to ask us to erase your personal data when the personal data is no longer necessary for the purposes for which it was collected or when (for example) your personal data has been unlawfully processed; and
- the right to withdraw consent – where consent has been relied on to process your personal data.
If you have any questions regarding how to exercise your rights, please contact us. We will respond to any rights that you exercise within a month of receiving your request, unless the request is particularly complex, in which case we will respond within three months.
13. What will happen if your rights are breached?
If you do not think that we have processed your data in accordance with this policy - you should let us know as soon as possible (see 'How you can contact us' above).
Similarly, you may complain to the Information Commissioner's Office. Information about how to do this is available on its website at https://ico.org.uk.
You may be entitled to compensation for damage caused by contravention of the Data Protection Laws.
This Privacy Policy is reviewed and updated from time to time. Do check this page periodically in order to review the latest version. We welcome your questions regarding privacy.
Please contact us anytime via info@theislandquarter.com.